Toolshare

Project Overview

Our goal was to understand and research how we as community could share resources and skills that could help one another within the community and in time of need where one's neighbours could help rather than hiring a professional who might be more expensive.

ToolShare

An application created to help within the community

Problem Statement

Many individuals in communities lack an accessible and efficient way to connect with neighbours for mutual support and assistance. Often, tasks that could easily be addressed with the help of community members require hiring professionals, leading to unnecessary costs and missed opportunities for meaningful connections. There is a need for a platform that empowers individuals to use their skills to support others, fostering stronger community bonds and promoting a culture of giving back.

See Prototype

Book tools effortlessly

Users can seamlessly browse, book, and inquire about tools with detailed descriptions and intuitive features.

Tools

Personalized filters for tailored search results

Users can apply personalized filters to refine searches and find options that match their preferences.

Track your bookings easily

Users can keep track of borrowed items and booking history in one convenient place.

Research

User Interviews

I did five interviews to get to know my users from various age groups that gave me some great insights into how this application will benefit them.

Insights

People really liked the idea of helping one another within their communities which would help them build trust and connection.
It would be a great tool for people within the community to learn from one another.

Definition and Ideation

The sorting helped in us empathizing and understanding our users, it made it easier for us to pin point their needs and wants for us to create an application that would solve just what they would want.

Insights and Needs

Users want to be able to trust an application that would help them communicate with one another.

Not only share tools but also knowledge of helping one another within the community for users who wouldn't have the time to get help professionally can get advice.

This led me to creating user persona to better understand our users.

Workflow

We created workflows to help understand and have a thought process that we want the users to follow along and easy to use.

Wireframes

Keeping in mind the workflows we created sketches for us and our users to visualize the data we had gathered through our research.

Usability Testing

We conducted our usability tests with 5 different users and found quite a few different insights:

Improving Navigation: Simplify the navigation menu to make key features (e.g., booking, search, and profile settings) more accessible and intuitive.

Clear Call-to-Actions: Ensure all buttons and links, such as "Book Now" or "Add Address Later," are prominent and easy to locate.
Visual Feedback: Add confirmation messages or progress indicators during actions like booking or signing up to improve user confidence.
Save and Resume Functionality: Allow users to save incomplete forms or bookings and return later to complete them.
Help Section or FAQs: Add a help section with answers to common questions about the app's functionality or service.

Final Thoughts

This was my first project as a UX research and design professional, where I gained hands-on experience in the design process, from conducting user research to creating wireframes and prototypes. I explored tools like Figma, Adobe XD, and usability testing platforms, applying constant iterations based on feedback and ensuring accessibility throughout. This project was a significant learning curve, allowing me to refine my skills and deliver a solution I'm proud to have created.